Information and assistance

Providing information and assistance to drivers forms an integral part of the motorway management process.

Websites and mobile apps are used to provide real-time information on the road network, traffic and everything that the local area has to offer.

Assistance is available 24 hours a day, 7 days a week, guaranteeing services and safety via the internet, over the phone and on the road.

Our information is accurate, dynamic and proactive.

In order to best plan your journey, in terms of both safety and making the most of what the surrounding area has to offer, you can count on one of our information channels: today, the internet is undoubtedly one of the main sources of information, but you can also contact our operators who are always on hand to reply to your requests.
Thanks to our partnership with motorway operators in the north east of Italy, the mobile app Viaggando is also available (for Android, IOS and Windows Phone), offering comprehensive real-time information on the motorway network between Brescia and Trieste.

 

Visit the road network website

Customer support

Commercial support services are provided through 4 Service Centres situated at the motorway exits of Desenzano, Verona Sud, Vicenza Ovest and Thiene.

These Service Centres sell Telepass devices and Viacards (both prepaid and linked to the customer’s current account), also providing the relative after sales services. It is also possible to settle missing toll payments, receive information on tolls, request refunds and invoices for tolls paid in cash. For further information on the Telepass system (how to register, types of contract, costs, reporting a lost device, change of number plate, etc.), please visit the website www.telepass.com.

Customer support along the road, on the other hand, is guaranteed by our Traffic Control Officers who are available to provide assistance 24 hours a day, 365 days a year. Their role is to supervise the entire stretch of motorway, guaranteeing direct and prompt intervention in case of an accident, removing any debris on the carriageway, vehicles in a hazardous position, and to ensure that traffic flows as smoothly as possible. Our Traffic Control Officers also work together with Traffic Police and other Emergency Services in case of an accident, help road users in difficulty, put in place any road signs necessary to alert drivers to a hazard and carry out urgent maintenance work to ensure the infrastructure is safe (e.g. damage to safety barriers, fencing, road signs, etc.).

 

Find out more

Service Charter

Dear Traveler,

For almost 70 years we have been managing under concession the section of the A4 motorway between Brescia and Padova, one of the busiest motorway sections in Italy and Europe, and the A31 Valdastico motorway. We design, build and manage motorway infrastructures to improve the relationship between people, connect territories and promote conscious and open-to-the-future mobility. Every day we put skills, people, ideas and technologies at the service of our travelers. 

The Service Charter was created with the purpose of gathering in a synthetic but exhaustive way the main information regarding infrastructure plans, service factors, quality indicators, measures to protect the customer as well as the fundamental principles our Company operates with, in order to better illustrate the infrastructure and services related to it.

This is therefore a communication and interaction tool that allows you to know our offer in depth so that you can use our services with awareness, always putting your safety and that of others first.

Although the last year has particularly marked the lives of all with inevitable consequences also for mobility, our commitment has continued to be daily oriented to ensure a safe journey and an experience for travelers that lived up to expectations. . And we want to keep working day after day to be ready to always take on new challenges and to reach new goals together.

Have a good trip.

  
The Chairman

Gonzalo Alcalde

 


Service Charter

Tolls and payment statements

If the toll is not paid, in whole or in part, at the toll booth a receipt is issued stating the missing payment. On each receipt the number of the missing payment, the vehicle data, the transit data and the unpaid amount are reported.

If the toll is paid within 15 days from the missing payment statement being issued, then the customer will not be charged any additional fee.

Already after a few minutes from the transit it is possible to proceed to the on-line payment of the missing payment statement, issued exclusively by the Brescia Verona Vicenza Vicenza Padova S.p.A company, by inserting in the system  the number of the missing payment present in the receipt . Alternatively, it is possible to pay the missing payment by bank transfer, at the post offices or toll booths and the company's Service Centers.

Go to the PayOnLine service in order to easily settle the missed toll payments, on the information button you will find all the necessary additional information related to the payment.