Information and assistance

Providing information and assistance to drivers forms an integral part of the motorway management process.

Websites and mobile apps are used to provide real-time information on the road network, traffic and everything that the local area has to offer.

Assistance is available 24 hours a day, 7 days a week, guaranteeing services and safety via the internet, over the phone and on the road.

Our information is accurate, dynamic and proactive.

In order to best plan your journey, in terms of both safety and making the most of what the surrounding area has to offer, you can count on one of our information channels: today, the internet is undoubtedly one of the main sources of information, but you can also contact our operators who are always on hand to reply to your requests.
Thanks to our partnership with motorway operators in the north east of Italy, the mobile app Viaggando is also available (for Android, IOS and Windows Phone), offering comprehensive real-time information on the motorway network between Brescia and Trieste.

 

Visit the road network website

Customer support

Commercial support services are provided through 4 Service Centres situated at the motorway exits of Desenzano, Verona Sud, Vicenza Ovest and Thiene.

These Service Centres sell Telepass devices and Viacards (both prepaid and linked to the customer’s current account), also providing the relative after sales services. It is also possible to settle missing toll payments, receive information on tolls, request refunds and invoices for tolls paid in cash. For further information on the Telepass system (how to register, types of contract, costs, reporting a lost device, change of number plate, etc.), please visit the website www.telepass.com.

Customer support along the road, on the other hand, is guaranteed by our Traffic Control Officers who are available to provide assistance 24 hours a day, 365 days a year. Their role is to supervise the entire stretch of motorway, guaranteeing direct and prompt intervention in case of an accident, removing any debris on the carriageway, vehicles in a hazardous position, and to ensure that traffic flows as smoothly as possible. Our Traffic Control Officers also work together with Traffic Police and other Emergency Services in case of an accident, help road users in difficulty, put in place any road signs necessary to alert drivers to a hazard and carry out urgent maintenance work to ensure the infrastructure is safe (e.g. damage to safety barriers, fencing, road signs, etc.).

 

Find out more

Service Charter

Dear Traveler,

With this guide you will be able to learn about the commitment, values ​​and sense of responsibility that have been part of us for 70 years. Inside, you will find the range of services available along the A4 Brescia Padova and A31 Valdastico motorways, supplemented by information on infrastructure projects and the measures we take every day to ensure comfort and safety behind the wheel.

The last few years have been challenging. Due to the pandemic, our lives have changed, as well as mobility, which has always been in constant evolution. New challenges have arisen that have prompted us to reinvent ourselves, fielding a synergy of human skills and advanced technologies with the aim of guaranteeing travelers an experience that exceeds expectations. 

Faced with an unpredictable and complex scenario like this, adopting a new business model represents the way to go. Sustainability represents for us the key factor from which we can start again defining a responsible development model, capable of improving the impact of our actions on the social and environmental context. Making sustainable mobility means implementing shared practices, concrete actions and behaviors typical of those who feel they are part of something bigger. This is an opportunity that must not be missed because it is a further step to be taken to protect and enhance the territory to which we are part.

And it is the close relationship that we have with the territory that inspires our work every day, guiding the choices we make in terms of infrastructures and technological development. This year, in particular, we celebrate 70 years of activities at the service of those traveling through the north east of Italy, along one of the busiest roads in Europe. An important milestone that reminds us how far we have come, promoting safe, conscious and future-oriented mobility.

We want to commit ourselves to accepting different challenges to reach new goals together with you. In return, we always have and will continue to ask for only one thing: while driving, #usalatesta.

 

 

The Chairman

Gonzalo Alcalde

 

 

The Service Charter is provided in italian. Please consult here a lighter version of the document, available both in italian and english, which summarizes our services and the main information useful to travelers.


Service Charter

Tolls and payment statements

If the toll is not paid, in whole or in part, at the toll booth a receipt is issued stating the missing payment. On each receipt the number of the missing payment, the vehicle data, the transit data and the unpaid amount are reported.

If the toll is paid within 15 days from the missing payment statement being issued, then the customer will not be charged any additional fee.

Already after a few minutes from the transit it is possible to proceed to the on-line payment of the missing payment statement, issued exclusively by the Brescia Verona Vicenza Vicenza Padova S.p.A company, by inserting in the system  the number of the missing payment present in the receipt . Alternatively, it is possible to pay the missing payment by bank transfer, at the post offices or toll booths and the company's Service Centers.

Go to the PayOnLine service in order to easily settle the missed toll payments, on the information button you will find all the necessary additional information related to the payment.