PRE-PAID VIACARD CARDS
The PRE-PAID CARD is a card with pre-paid credit and is available for sums of Euro: 25,00 - 50,00.
WHERE TO BUY IT
You can buy it at toll stations (25,00 Euro cards) and Service Centres (25,00 Euro and 50,00 Euro cards) of the Brescia-Verona-Vicenza-Padova Company, at
WHERE TO USE IT
It may be used on the whole Italian motorway network, in the self-service lanes bearing the Viacard logo or also in the exit lanes where you would normally pay in cash.
HOW TO USE IT
In self-service Viacard lanes, the card must be inserted into the machine after the ticket collected at the entrance to the motorway; in the lanes where you pay in cash, it must be handed to the toll officer with the ticket. At every exit you go through, the toll fee for the transit completed will be subtracted from your Viacard credit until it runs out. If your Viacard does not function properly, you should call a toll officer by pressing the help button, if you are at the self-service barrier and do not get out of your vehicle for any reason. Then go to a Service Centre or a Punto Blu to have the problem solved.
The card must be kept in such a way that it does not become de-magnetized; if this inconvenience occurs, the card may be re-magnetized for the remaining sum at any Service Centre of the Brescia-Verona-Vicenza-Padova Company, a Punto Blu or a Commercial Office of Autostrade per l'Italia S.p.A.
If the card is damaged, the customer must send it in a sealed envelope to: Autostrade per l'Italia S.p.A. CP 2310 Ferrovia - 50100 Firenze, or deliver it in person to a Service Centre of the Brescia-Verona-Vicenza-Padova Company, a Punto Blu or a Commercial Office of Autostrade per l'Italia S.p.A.
The card will be replaced by another containing the same residual credit and posted to the customer's address.
WHAT TO DO IF THE TOLL FEE EXCEEDS THE REMAINING CREDIT ON YOUR CARD
In this case you may
- Pay using two Viacards, first the one which is nearly empty and then a new one, from which the machine will subtract the sum not settled by the first card.
- choose a lane with a toll officer, where you may pay the sum, not covered by your card, in cash;
- if you are already at the barrier of the Viacard toll lane and you realise you do not have enough credit on your card, press the help button. A receipt for the remaining sum will be emitted which may be paid within 15 days, without any extra charge, at any of our toll stations or Service Centres, or by postal order to our post office account n. 1008204941 made out to Autostrada Brescia-Verona-Vicenza-Padova S.p.A., stating the number-plate of the vehicle.
One should note that the automatic machines do not accept more than two attempts at inserting the card: at the third attempt a receipt for failed payment is emitted (and can be paid subsequently at the toll station) and the customer is allowed to exit the toll station.